Terms & Privacy Policy

General information

Limitless Reality ApS
Frederiksgade 33

8000 Aarhus C

CVR nr.: 38205544

Phone: 31999911

E-mail: kontakt@vrlimitless.dk


At Limitless Reality we make certain reservations for any mistakes in the prices stated.
Furthermore, we retain the right to change pricing without prior agreement.
Lastly, we make certain reservations for goods or services not in stock or available.


Limitless Reality ApS take payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, Bank Transfer.

Payment will be withdrawn from your account when our goods are shipped. All prices stated are in DKK, Danish Kroner and include VAT.

We make certain reservations for errors in pricing and discontinued / out of stock goods.


Gift Cards are purchased online and linked to your booking profile immediately following purchase.

Right of Cancellation / refunds

There is no right of cancellation or refunds given for physical Gift Cards purchased in one of our Limitless stores.

In the case of a refund of a digital / electronic Gift Card, we charge an administrative fee of 20% of the price of the Gift Card.

Electronic Gift Cards cannot be refunded after they have expired – 3 year after their purchase.
This period is calculated from the day the transaction is cleared.

Any other costs incurred with returning goods are paid by the customer.
Such a message of return must be given by mail at kontakt@vrlimitless.dk.
In the message you must notify us clearly, that you wish to invoke your right of cancellation.
In the case of refunds, we ask that you send bank info in the form of registration number and account number, so the agreed amount can be transferred.

This banking info can be given without risk via e-mail or other electronic means, since the information is not sensitive information and will only be used for ensuring your refund. You cannot refuse goods by refusing delivery of goods, if you do not also clearly inform us of your cancellation.

​Goods exempt from Right of Cancellation

The following types of goods are not included in the Right of Cancellation
– Physical Gift Cards / Gift Cards bought in our store
– Game / Experience Package Deals purchased at Limitless
– Drinks and other such goods purchased in our store

​Cancelling booked appointments

– Cancelling booked Package Deals must be done by Email or phone call at least 4 hours prior to the time of the booked appointment.

– Cancelling events that have been booked either by Email or phone call must be done 24 hours prior to the time of the booked event.

– In the case of overdue / late Cancellation the full cost is charged, in an invoice sent to the booker responsible for booking the event.

Contact information:

E-Mail: Kontakt@vrlimitles.dk

Phone: +45 3199 9911

Clothing and other personal effects are brought in at your own risk

Limitless Reality ApS waive all responsibilities regarding clothing and other personal effects that are damaged during a visit to our Virtual Reality Cafés.
We recommend wearing non-frail clothing without Velcro.

​Options for Complaints – overview and links:

If you wish to make a complaint about a product purchased in our Web shop your complaint can be sent to: Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a customer with residence in another EU country, you can file your complaint with the EU commissions online Complaint platform.
Platform located here: http://ec.europa.eu/consumers/odr/
If you file a complaint with the EU commission, you must inform of our email address: kontakt@vrlimitless.dk

​Privacy Policy at Limitless Reality ApS

We only collect personal data in the cases where it is relevant to us, and we will only collect personal data if it is relevant to your activities at Limitless Reality ApS.
When collecting, processing or using your personal data we always comply with all relevant regulations.

We will only keep your personal data for as long as we are either under legal obligation to do so, or as long as it remains relevant for the purposes for which they were collected.

​Information we collect

If you wish to purchase, receive and/or register a product or service from us, we need to collect certain personal data to complete our transaction and offer you our services. We might use cookies to collect data about your behaviour in our website etc.

We can gather information such as name, e-mail address, postal address / delivery address, ZIP code, phone number and payment information.
We reserve the right to request miscellaneous information from you, if you wish to maintain an account with Limitless Reality ApS.
– if you do not comply we reserve the right to terminate your account.

Limitless Reality ApS collect and process your personal data, when you do the following:
– Visit our website
– Create an account
– Sign up for our newsletter
– Review our website
– Send us questions, complaints or feedback

​The Data Controller and Data Processor

The Data Controller and Data Processor who collects, processes and uses your personal information on the site www.vrlimitless.dk is
Limitless Reality ApS, Frederiksgade 33, 8000 Aarhus C, CVR nr. 38205544

Legal basis and purpose
Your common contact information such as name and address we collect, for the purpose of delivering the product or service you have received from us.
Your e-mail address is collected to send you miscellaneous confirmations, news, offers etc.

If during the registration process or on our website you have given us your consent to do so, we use your email address to send out a newsletter. At any time of your choosing, you can subscribe or unsubscribe to the newsletter. All Newsletters contain a link for unsubscribing.
If processing your personal data is based on your consent, you retain the right to withdraw consent at any given time.

Your information (excepting your email address if you have given us your consent to processing it for the purpose of receiving offers) will be erased 5 years after you have received a service or goods from us.

​Other recipients of your personal information

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

If you choose to review our website your name and email address will be transferred to the site of the reviewer e.g. TrustPilot, Google Reviews, Facebook etc.

Our website is linked to among others Unoeuro and Danaweb who function as our Data Processor.
All personal data that you divulge on our website will be stored with Unoeuro’s-, Danaweb’s- and Airtable’s data centres among others.

We utilize external businesses as suppliers to deliver our services in the best way possible. These external suppliers are Data Processors and, in some instances, process personal information as part of delivering their services to us.
Our Data Processors only process personal information at our instruction and in agreement with legal demands for Data Processors.

​Your rights

As the registered user, you have several rights that we are obligated to comply with at any given time. You have the right to request from us:
– To access and correct or change your personal data
– To have personal data erased

In addition, you have the right to protest how your personal data has been processed, and you have the right to submit a complaint to a Data Protection Authority.

If you no longer wish for us to process your personal information or wish for us to limit the processing of your personal information, you can send a request regarding this to our email address at kontakt@vrlimitless.dk.

If you wish to terminate your account this is done via email to kontakt@vrlimitless.dk

Cookie- and Privacy Policy at Limitless Reality ApS


When you visit our website (www.vrlimitless.dk) information about you is collected and used to adjust and improve our content and to increase the value of the various advertisements that are shown.
If you do not wish for us to gather information, you should delete your cookies (se guide) and cease use of the website.
Below, we have elaborated which information is collected, for what purpose and which third parties have access to it.


The website uses “Cookies”, a text file which is stored in your computer, phone or other such device, for the purpose of recognizing the device, remember settings, perform statistics and target advertisements. Cookies cannot contain damaging code like computer viruses or other such.

It is possible to delete or block cookies. See a guide: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements will possibly be less relevant to you and occur more frequently.
Further, you risk that the website will not function optimally, and that some content will be unavailable to you.

Personal information


Personal information is all kinds of information which is in some way, shape or form ascribed to you. When you use our website, we collect and process such kinds of information. This occurs e.g. when accessing content ordinarily, if you for our newsletter, register for competitions or surveys, register as a user or subscriber, make other use of services and make purchases via our website.
We typically gather and process the following types of information: a unique ID and technical information about your computer, tablet or cell phone, your IP-number, geographical placement, along with which sites you click onto (interests). To the extent that you give your explicit consent hereto, we also process: name, phone number, email address and payment information. These will typically be connected to account registration or purchases.


We process your personal information securely and confidentially in compliance with current legislation, including GDPR (General Data Protection Regulation) and the Danish Data Protection Act.
Your information will solely be used for the purposes they have been collected for and will be erased when these purposes have been met or are no longer relevant.
We have made technical and organisational precautions against your information being accidentally or illegally erased, publicised, lost, deteriorated or made known by irrelevant persons, abused or in any other way processed in violation of current legislation.


Information is used to identify you as a user and show you the advertisements, that will have the biggest likelihood of being relevant for, to register your purchases and payments, as well as delivering the services you have sought after, such as sending a newsletter.
Additionally, we use the information to optimize our services and content.

Period of storage

The information is stored within the time period that is legal in accordance to legislation, and we erase your information when it is no longer necessary.
This period is dependent on the character of the information, and the grounds for storing it.
Therefore, it is not possible to give a general timeframe for when information is deleted.

​Redistribution of information

Data on your use of the website, which adds you receive and possibly click on, geographical placement, gender and age segment and so forth is redistributed to third parties to the extent that such information is known. You can see which third parties are involved, in the section on “Cookies” above.
The information is used for targeted advertisements.

Additionally, we utilize several third parties for storage and processing of data.
These exclusively process information on our behalf and cannot use such information for their own purposes.

Insight and Complaints

You have the right to be informed which personal information we process about you in an ordinary format (data portability).
Also, you can at any time make objections to the use of information. You can also withdraw your consent for our processing of your data.
If the information that is processed about you is wrong, you have the right to request their correction or deletion.
Requests can be made to: kontakt@vrlimitless.dk
If you wish to file a complaint about our processing of your personal information, you also have the option of contacting the Danish Data Protection Agency (Datatilsynet) .
If you no longer wish for us to process your personal information or that we should limit processing of your personal information, you can submit a request to the address mentioned above.


This website is owned and published by:
Limitless Reality ApS Frederiksgade 33
8000 Aarhus C
Email: kontakt@vrlimitless.dk